Interstate Hotels & Resorts Senior Houskeeper in Macon, Georgia
This is a career opportunity with Interstate Hotels & Resorts.
Inspect all assigned guest rooms including special clean items and equipment daily to ensure quality service. (30%)
Train and monitor housekeepers on their daily responsibilities to ensure house rules, safety rules, security procedures and housekeeping procedures and standards are understood and followed. (20%)
Update housekeeping management on the progress and status of each area of responsibility; complete required forms and reports (i.e. room status, discrepancy, late check outs, etc.) (15%)
Report safety hazards, theft of room items and items requiring repair to housekeeping management. (10%)
Teach and monitor proper handling of guest and stairwells for cleanliness- daily. (5%)
Inspect vending areas, storerooms and stairwells for cleanliness- daily. (5%)
Notify laundry of linen requirements necessary to clean the early check out rooms. (5%)
Respond and comply with all guest requests, issues and problems to ensure customer satisfaction. (5%)
Assist with daily cleaning of rooms during peak periods or in the absence of the regular housekeepers. (5%)
Skills and Abilities: Must have organizational skills to maintain linen closetsand carts. Ability to read, write and verbally communicate in language understood by subordinates, guests and management. Must be able to verbally communicate problems to subordinate and direct resolution of problems. Must possess skill to follow through for positive results. Must understand and monitor housekeeping room cleanliness standards. Ability to teach others. Must comprehend directions and assignments from management. No. of employees supervised: Act as a lead worker in providing advice, counsel, training and assistance to a supervisor for 5 to 50 employees.
Interstate Hotels & Resorts is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. Click here and here to navigate to the "EEO is the Law" poster and supplement.
If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3830 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.
Our People are the Key to our Success
Interstate Hotels & Resorts is the leading global hotel management company with over 430 hotels and 76,000 rooms located throughout the United States and around the world. Our rich history spanning 55 years of innovation, consistency and success is unmatched in the hospitality industry and promises a bright future for our hard-working associates building their careers with us.