Ferguson Enterprises, Inc. Sales Representative in Macon, Georgia
JOB FUNCTION AND RESPONSIBILITIES
The Sales job family merchandises, promotes and sells the company's products and services to customers. General areas of responsibility include developing and implementing sales strategies; identifying potential customers; managing existing customer and vendor relationships; and monitoring customer and competitor activity and industry trends.
AREAS OF IMPACT:
Delivers job responsibilities following a defined standard output or set of procedures. Work consists of tasks that are very routine, or well defined, with specific instructions to achieve standardized solutions.
Problems and issues faced are routine and solutions are clear. Follows a well established and familiar set of job activities and/or job process to solve a problem.
Recommend products to customers, based on customers' needs and interests.
Handle customer service inquiries and problems via the telephone and record consistent problem areas.
Resolve customer complaints regarding sales and service.
Responsible for learning sales techniques and reporting activity to a Sales Manager or inside sales management.
Sell products being promoted and keep records of sales.
Assist and counsel customers regarding product and service problems and inquiries.
Confer with potential customers regarding needs and advise customers on product types to purchase.
Works with assigned customers to provide inside sales and support.
Helps customers with questions/problems on their account.
Answer customers' questions about products, prices, availability, product uses, and credit terms.
Administers customers returns.
Accurately picks customer products ordered.
Maintain inventories at adequate levels, promote sales, and maintain the appearance of the branch.
Participates in associate meetings and communicates any concerns to management.
ADDITIONAL JOB DUTIES AND RESPONSIBILITIES:
Adhering to all policies, rules, regulations, and procedures.
Performing other duties or functions as requested by management.
ASSOCIATE AND OPERATIONAL MANAGEMENT:
Supports enterprise business and sales objectives through the effective and efficient performance of job responsibilities.
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson raises the bar for industry standards as the top-rated wholesale supplier of commercial and residential plumbing supplies. However, our expertise goes beyond plumbing. We are a diverse distributor that spans multiple businesses including HVAC/R, waterworks and industrial. In the past 65 years, we’ve grown from a local distributor to a $15 billion dollar company with more than 1,400 locations and over 24,000 associates nationwide. We pride ourselves on delivering world-class service, and our customers know that “Nobody expects more from us than we do” is more than just a tagline to Ferguson associates. It’s a cultural belief that is demonstrated every day through exceptional customer service, product selection and industry knowledge.